Returns

Did you order an item but have now changed your mind? Not a problem. Via our return service you can create a return label with DHL or DPD. To exercise your right of cancellation, you need to inform us (TYPE HYPE GmbH & Co. KG, Rosa-Luxemburg-Straße 9-13, 10178 Berlin, e-mail: berlin@typehype.com) by submitting a clear statement (e.g. a letter sent by post, a fax or an e-mail) regarding your decision to withdraw from this contract. You may use the sample cancellation form provided for this purpose, although this is not compulsory. The best way is to print this form and send it along with your parcel. All direct costs of returning goods must be borne by the buyer.

Download: Sample Cancellation Form
Returns service

Please send your returns to:

ISBA gGmbH
Fischerstraße 18
72336 Balingen
Germany

We will process your return no later than 14 days after the date on which we receive your cancellation notification and return the purchase amount to you. Please note that the return postage costs will not be refunded.

You are, of course, also welcome to return items to our stores in Berlin and Munich.
Berlin: Find us at Rosa-Luxemburg-Straße 9-13 in Berlin-Mitte. We are open from Monday - Saturday, from 8 a.m. to 8 p.m.
Munich: Find us on the 4th floor of the Oberpollinger mall, Neuhauserstr. 18, 80331 Munich. Opening hours: Monday to Saturday, 10. a.m to 8 p.m.

Complaints

If you like an item in your order but would prefer a different type, e.g. a different letter as the motif, please send us a short e-mail to berlin@typehype.com.
We will need 1-3 business days for email responses.

Refunds and compensation

As soon as we have received and processed the returned goods, we will refund the purchase amount to you. If you have paid by credit card, we will refund the amount to your credit card account. If you have paid via PayPal, we will transfer the amount to your PayPal account. You can then decide if you want to transfer the money from PayPal to a bank account or use the funds in PayPal to make other payments.

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